FAQ

Frequently Asked Questions

1.  Does ‘per unit’ mean everyone in our unit gets to go for free?

Guests receive one complimentary admission per service, per unit.  You can go free every day but only one guest per day. Additional guests pay full price.

2.  Does ‘per paid night’ mean that since we are here 5 nights we can use 5 free passes on the same day?

Admissions are noncumulative.  Unused admissions expire daily. You can go free every day but cannot use them all on one day.

3.  I checked in two days ago.  Can I use those free passes today?

Admissions are nontransferable.  Unused admissions expire daily. You receive one each day but they expire at the end of each day.

4.  Do I have to make reservations 48 hours in advance?

Reservations cannot be made any further in advance than 2 days. For example, if today were Monday, then reservations can only be made as far out as Wednesday.

5.  Why do you have to have a credit card if it’s supposed to be free?

The credit card is only required to hold the reservation.  The only way it would be subject to charge is if you are a no-show or fail to cancel a minimum of 24 hours in advance.

6.  The card says Jones on it, but my last name is Miller.  Can I use it?

Up to two (2) last names may be allowed on the card.

7.  My son wants to redeem the free admission, but he’s only 16 years old.  Can he use the activity program?

Unfortunately, due to liability reasons, you must be 18 years or older to use the activity program.

8.  If I make a reservation directly with an attraction (activity provider), can you convert it to a complimentary admission later?

In order to receive your complimentary passes, all reservations must be made through Xplorie after
renting a cabin with Great Outdoor Cabin Rentals.

9.  I don’t want the free passes. What is my price without them?

The passes are included as a thank you for staying with us just like some accommodations provide gym access or breakfast.

10.  In order to get these free tickets do we need to sit through a sales pitch?

Absolutely NOT! You just need to reserve a cabin at Great Outdoor Cabin rentals and you will get the Smoky Mountain VIP Pass for free tickets.